Shipping & Delivery

We are a small company that operates with limited quantities of stock, so our delivery dates depend on the availability of our products. If the item is in stock, due to the personalized nature of our pieces, we can have the product ready for shipment within 7 to 10 days. For in stock non personalized read below on the Shipping Times.

If the product is not in stock, we will notify you via email with all the necessary information, and shipping times may vary based on the item and quantity, with an estimated delivery window of 2 to 6 weeks.

Shipping costs vary depending on weight. Calculate at checkout.

We are not responsible for shipping costs incurred due to incorrect delivery details. In this case, the customer will bear the costs of a second shipment.

Shipping Locations: We currently ship orders from Spain to the following regions:

  • Mainland Spain and Portugal

  • United Kingdom

  • Europe

  • Rest of the World (ROW) - request via email

Shipping Carrier: All orders are shipped via GLS, offering a reliable and fast service to ensure your order arrives on time.

Shipping Times:

  • Mainland Spain and Portugal: 2-5 business days

  • Europe and United Kingdom: 3-7 business day

Please note that shipping times are estimates and may vary depending on local customs and delivery services in your area.

Returns Policy

Return Period: We offer a 14-day return policy from the date of delivery. If you are not fully satisfied with your purchase, you may return the item(s) within 14 days for a full refund or exchange. This is excluding personalized items.

Return Conditions:

  • Items must be returned in their original condition, unused, and in their original packaging.

  • Any items that are damaged, used, or not in their original condition will not be eligible for a refund.

Return Process:

  1. Contact our customer service at [your email] to initiate a return.

  2. After receiving return approval, ship the item(s) back to the provided return address.

  3. Once we receive and inspect the returned item(s), we will process your refund within 7 business days.


Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the product is faulty or incorrect.

Please note that the original shipping fees are non-refundable.

For any questions or concerns regarding your shipment or return, please contact our customer service team at maisonmarguerite@gmail.com